Update – Jan 21, 2025This morning was -17C and my furnace stopped working. Called Unionville Heating and placed an emergency call and Wilson came to my rescue in an hour. Thankfully service was restored.Another example of exemplary service. It?s excellent response that counts – to alleviate my fear of not getting heat on the coldest day yet of this season.Update – Nov 21, 2022Anyone can sell a product, but they excel in providing strong support and peace of mind. This event is a separate incident to my earlier post…My friend out of their serving territory had an emergency situation on a friday evening. I called Unionville Heating and was promptly connected to someone knowledgeable to guide through the situation. We received guidance on next steps which greatly calmed our nerves… My friend was grateful knowing they are out of their territory and we called them on a friday evening outside of office business hours…..January 2022Jeffery came to investigate my furnace problem. Came at exact time as promised. Very friendly and took time for a thorough inspection. Explain to me what he was doing as I was with him (while maintaining social distancing). I was very impressed by him letting me know what was happening and how he went about locating my furnace problem. My problem has not recurred and now I hardly notice my furnace running after his furnace fix.I have been their satisfied customer for more than 30 years. Furnace is crucial to house living and being responsive to emergency calls and living up to its promises are key to this company’s success.
